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National Westminster Bank Plc
Financial Ombudsman decision DRN-4517244 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Fri Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest responded to Mrs M and confirmed that she had been removed from the account as a joint party in error. But NatWest also explained that because of the nature of the account in question, they were unwilling to rectify their mistake and add her back onto the account as a joint account holder.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4517244.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.