National Westminster Bank Plc

Financial Ombudsman decision DRN-4516479 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr P complains National Westminster Bank Plc (NatWest) misinformed him about the application of interest to his new credit card account.Interest and rates

I’m pleased that NatWest apologised for the confusion caused by misinforming Mr P about the duration of the 0% offer on purchases and balance transfer applicable on his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4516479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.