Nationwide Building Society

Financial Ombudsman decision DRN-4514816 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains that Nationwide Building Society has treated him unfairly when he asked for support with is mortgage repayments.Treatment in financial difficulty

He doesn’t think Nationwide has recognised the impact of his underlying health conditions and vulnerabilities and has not provided extra support without him needing to push for this.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4514816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.