TSB Bank plc

Financial Ombudsman decision DRN-4514258 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

TSB was aware of Mr M’s health issues affecting his capacity so should have done more to protect himSupport for vulnerable customers

They also felt TSB’s service had been poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4514258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.