Lloyds Bank PLC

Financial Ombudsman decision DRN-4514045 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Thu Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

the record of the credit card was removed from her credit file for perhaps a month before it then reappearedCredit file reporting

re-explain she was a victim of domestic abuse which involved financial abuseSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4514045.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.