Nationwide Building Society

Financial Ombudsman decision DRN-4513860 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr I is unhappy with the service he received from Nationwide Building Society after he asked it to make a SWIFT payment.Payment delayed or failed

Nationwide accepted that Mr I should have been transferred to a manager when he asked for this to happen and paid him £50 compensation in recognition of this mistake.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4513860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.