Santander UK Plc
Financial Ombudsman decision DRN-4513462 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Mrs M complains that Santander UK Plc (Santander) won’t let her have access to some funds.Bereavement and power of attorney
So here, I’m persuaded that Santander made an error, and the letter contained some information that a third party could’ve seen.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4513462.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.