HSBC UK Bank Plc
Financial Ombudsman decision DRN-4511407 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
incorrectly required loan repayments on the wrong datesTreatment in financial difficulty
HSBC failed to assist Mr A on the telephone calls I’ve heard and they also failed to respond to his emailsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4511407.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.