HSBC UK Bank Plc
Financial Ombudsman decision DRN-4511000 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
HSBC’s service was also poor, when Mr A contacted them to sort things out.Treatment in financial difficulty
HSBC should also remove any default markers on P’s credit record relating to missed repayments before June 2022.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4511000.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.