Barclays Bank UK PLC

Financial Ombudsman decision DRN-4510083 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr W complains through his solicitor that Barclays Bank UK PLC recorded incorrect information on his credit file.Credit file reporting

there was an error on the part of Barclays by not allocating the December payment to the correct accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4510083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.