Lloyds Bank PLC

Financial Ombudsman decision DRN-4508014 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I agree that one department should’ve taken ownership of this to help answer any questions or concerns you hadComplaint handling

I’m persuaded that Lloyds made an error directing Mr M to Company AService failure

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4508014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.