Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-4507887 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss P complains that Bank of Ireland (UK) Plc (BOI) hasn’t refunded her the interest she believes was due to her when she settled her loan account early.Interest and rates

I concur with this view and go further - as I am unable to conclude that BOI has treated Miss P fairly with its calculation I consider it fair and reasonable that it pay her an additional £100 for the distress and inconvenience this has caused.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4507887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.