Lloyds Bank PLC

Financial Ombudsman decision DRN-4507077 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

ensure the ‘arrangement’ marker is removed from their credit files in relation to their Lloyds’ joint current accountCredit file reporting

complain about having to contact Lloyds on multiple occasions without responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4507077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.