NewDay Ltd

Financial Ombudsman decision DRN-4504992 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

unfairly applying a marker to Credit Reference Agencies (CRA’s)Credit file reporting

NewDay Ltd making several service errorsService failure

Rules cited

FCA DISP (Dispute Resolution), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4504992.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.