HSBC UK Bank Plc
Financial Ombudsman decision DRN-4504880 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
he wasn’t able to open a currency account (HCA) in euros he needed due to adverse information on his credit reportCredit file reporting
Mr E complains HSBC UK Bank Plc (“HSBC”) misadvised him about which account to openProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4504880.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.