Firms › Vodafone Limited ›

Vodafone Limited

Financial Ombudsman decision DRN-4504589 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Negative markers were placed from March 2023 on one agreement, and from April 2023 on another.Credit file reporting

he said he could only consider the complaints relating to the regulated credit agreements. He said there were some occasions Mr C didn’t make payment on time, but there were occasions Vodafone accepted some responsibility for things going wrong given it paid Mr C awards of compensation. He said Vodafone ought to have known from June 2022 Mr C was vulnerable and that some of the complaints could have been avoided if it had made some adjustments to help him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4504589.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.