Zopa Bank Limited
Financial Ombudsman decision DRN-4504458 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Thu Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mrs P complains that Zopa Bank Limited trading as Zopa didn’t provide her with the information or support she needed when she experienced difficulties making her loan repayments.Treatment in financial difficulty
Zopa acknowledged that Mrs P wasn’t provides with the service she should have been and offered to pay her £100 because of this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4504458.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.