Lloyds Bank PLC

Financial Ombudsman decision DRN-4503393 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

she didn’t go through any security checks via the automated system or the agent she spoke to who referred to her by her full nameIdentity checks and access

Mrs R said she is very upset with the level of customer service she has received and how her complaints have been handledComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4503393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.