Barclays Bank UK PLC

Financial Ombudsman decision DRN-4502844 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15redress stated in the decision

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr A complained to Barclays about a £15 withdrawal that was made from his account in branch, by someone impersonating him.APP scam refund refused

Mr A complains Barclays Bank UK PLC (“Barclays”) have made errors in handling his fraud complaint and he would like compensation for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4502844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.