Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-4502774 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Ms C complains that Bank of Ireland (UK) Plc (“BOI”) didn’t notify her that her AA Personal Loan account had defaulted.Credit file reporting

BOI acknowledged that Ms C had been given inconsistent and unclear information from the collections team on some of the calls and offered compensation of £100.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4502774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.