HSBC UK Bank Plc
Financial Ombudsman decision DRN-4502737 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Thu Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
HSBC didn’t honour itPayment delayed or failed
Mr T2 is also unhappy with how the call he answered and subsequent calls he had with HSBC were handledComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4502737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.