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Ikano Bank AB (publ)

Financial Ombudsman decision DRN-4501172 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Ms E complains that Ikano Bank AB (publ) (“Ikano”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system (“the system”) she says were misrepresented to her by the supplier.Product mis-sold

I do think it failed to deal with her concerns in a timely manner which caused her to suffer a loss as well as worry and inconvenience.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4501172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.