NewDay Ltd

Financial Ombudsman decision DRN-4499878 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

Ms R complains that NewDay Ltd trading as Pulse Credit Card didn’t apply a payment she made to her credit card account.Payment delayed or failed

Ms R said that she has serious mental health problems, and this situation has caused her no end of anxiety and depression.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4499878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.