Barclays Bank UK PLC

Financial Ombudsman decision DRN-4499815 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

The estate of the late Mr M has complained that Barclays Bank UK PLC won’t refund the money he lost after falling victim to a scam.APP scam refund refused

Mr M was an elderly and vulnerable individual, sending a large number of large payments to someone he’d never met, in a foreign country, under circumstances highly consistent with scams.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4499815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.