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Mitsubishi HC Capital UK Plc
Financial Ombudsman decision DRN-4497961 Upheld
Upheldoutcome, as published by the Ombudsman
£345redress stated in the decision
Wed Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mitsubishi upheld this complaint and acknowledged its representative had made a mistake when they gave Mr B information about the early termination of this agreementService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4497961.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.