Lloyds Bank PLC

Financial Ombudsman decision DRN-4496783 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds did not admit the box was missing until February 2023, and that it had been released to her ex-husband, when it was aware Miss S had been asking for its return since November 2022.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4496783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.