Nationwide Building Society

Financial Ombudsman decision DRN-4496112 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Nationwide set him an expectation they would get back to him, but they didn’t even though months had passedComplaint handling

Mr K complains that Nationwide Building Society can’t send him emails and they have provided him with poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4496112.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.