Barclays Bank UK PLC

Financial Ombudsman decision DRN-4493676 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Barclays not setting up a payment plan for the outstanding balance as on 20 March 2023Treatment in financial difficulty

Barclays agrees that its’ customer service levels fell below what Mr B could have expected during the call on 20 March 2023Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4493676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.