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Shawbrook Bank Limited
Financial Ombudsman decision DRN-4492261 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs P has said the estimated financial benefits of the system were misrepresented.Product mis-sold
I think it’s £200 offer in relation to the delay in dealing with the claim is fairComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4492261.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.