Santander UK Plc
Financial Ombudsman decision DRN-4491951 Upheld
Upheldoutcome, as published by the Ombudsman
£2,800redress stated in the decision
Tue Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Miss K complains Santander UK Plc gave her wrong information about being able to return a payment that had been sent to her bank account.Payment delayed or failed
Santander have accepted that they gave Miss K wrong information about their processes and therefore what they offered to do for Miss K was not possible.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4491951.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.