Lloyds Bank PLC

Financial Ombudsman decision DRN-4487216 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15,943redress stated in the decision

Wed Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr H complains that Lloyds Bank PLC didn’t do enough to protect him from the financial harm caused by a scam, or to help him recover the money once he’d reported the scam to it.APP scam refund refused

It accepted there had been failings with the customer service he’d received and offered him £40 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4487216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.