Chetwood Financial Limited

Financial Ombudsman decision DRN-4486451 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mrs E complains that Chetwood Financial Limited, trading as BetterBorrow, unfairly recorded a default against her credit file.Credit file reporting

Mrs E explained she had been going through a very difficult period of time in regard to her health. She said that it was suspected that she may have had cancer, and she was also dealing with a number of other health issues – this had a huge impact on her mental healthSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4486451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.