Santander UK Plc
Financial Ombudsman decision DRN-4484618 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri May 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
The complaint Mrs D and Mr D are unhappy a direct debit was cancelled on their mortgage which has led to an impact on their credit file.Credit file reporting
I’m not persuaded there was clear information provided to Mr D in branch which led to him understanding that the direct debit was cancelled as part of the transactions he completed when making the overpayments.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4484618.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.