Revolut Limited

Financial Ombudsman decision DRN-4483900 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr O complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scamAPP scam refund refused

He complained to Revolut, but it refused to refund any of the money he’d lost.Complaint handling

Rules cited

FCA DISP (Dispute Resolution), FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4483900.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.