JAJA FINANCE LTD
Financial Ombudsman decision DRN-4483443 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
remove any record of Mr C’s application from his credit fileCredit file reporting
I don’t think JAJA was fair in not making this threshold clear to Mr C so he could make an informed decision about whether to apply or notProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4483443.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.