Barclays Bank UK PLC

Financial Ombudsman decision DRN-4481921 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs H as personal representative on behalf of the estate of the late Mr HBereavement and power of attorney

Barclays had made an error in not passing on the completed APS form to the appropriate department or properly informing Mrs H of the correct process to followService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4481921.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.