NewDay Ltd

Financial Ombudsman decision DRN-4481882 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

I do not find I can say that NewDay applied the default incorrectly.Credit file reporting

I do not find that Miss M was provided with the service she should have been when she reached out to NewDay for helpService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4481882.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.