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Nationwide Building Society
Financial Ombudsman decision DRN-4480363 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
She said the mistake lies with the cashier and the bank. She said the cashier was clearly informed that no currency conversion needed to take place. She said the cashier didn't follow her instructions, they either lied or did not know how transactions work.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4480363.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.