HSBC UK Bank Plc
Financial Ombudsman decision DRN-4478766 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The payment was still showing in ‘processing’ meaning it hadn’t actually left the bank.Payment delayed or failed
HSBC’s service was poor. It didn’t send the payment in time and said it was investigating but it isn’t clear what progress was being made.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4478766.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.