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Starling Bank Limited
Financial Ombudsman decision DRN-4477624 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Fri Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr H lost over £100,000 from accounts with two of his banking providers to an investment scam. He complains that Starling Bank Limited won’t refund £6,000 he sent from his Starling account to the scam.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4477624.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.