HSBC UK Bank Plc
Financial Ombudsman decision DRN-4473626 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr T complains that HSBC UK Bank Plc didn’t provide him with the service or support it should have done when he experienced difficulties repaying his loan.Treatment in financial difficulty
HSBC made an offer to Mr T to pay him £100 for failing to call him when it said it would.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4473626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.