Lloyds Bank PLC

Financial Ombudsman decision DRN-4467936 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

The complaint Mr and Ms Q complains that they missed out a new fixed interest rate product with Lloyds Bank PLC for their buy-to-let mortgageInterest and rates

I don't consider that Lloyds treated Mr and Ms Q fairly by not properly explaining all of the options available to them to secure a new interest rate product.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4467936.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.