Santander UK Plc
Financial Ombudsman decision DRN-4465496 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs S complains that Santander UK Plc hasn’t refunded her after she fell victim to a scam, losing money from her credit card account.APP scam refund refused
Mrs S was unhappy with how Santander dealt with the matter and with the outcome of her fraud case.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4465496.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.