ClearBank Limited
Financial Ombudsman decision DRN-4460551 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr I was the victim of a scam.APP scam refund refused
I’m sorry to hear of the difficult circumstances and the ill health Mr I has described.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4460551.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.