Metro Bank PLC

Financial Ombudsman decision DRN-4460487 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Bereavement and power of attorney

In the Ombudsman’s words

Metro should have applied a greater level of compassion that they did hereTreatment in financial difficulty

Metro didn’t refer Mr L to their bereavement team after being informed of the death of Mrs LBereavement and power of attorney

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4460487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.