Barclays Bank UK PLC

Financial Ombudsman decision DRN-4457400 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Barclays have accepted responsibility for the incorrect information given to Mr W about their process and for the delay in arranging for G’s former employee to be removed from the account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4457400.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.