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Halifax Limited
Financial Ombudsman decision DRN-4456106 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
the interest rate on the account would reduce if the account holder made four or more withdrawals within the twelve-month termInterest and rates
Mr O also complained to Halifax about the service he’d received from one of their agents when he’d raised this matter with them.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4456106.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.