HSBC UK Bank Plc
Financial Ombudsman decision DRN-4455245 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Fri Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Miss L has complained that HSBC UK Bank Plc (“HSBC”) unfairly provided her with personal loans.Irresponsible lending
the fact that she was a vulnerable customer experiencing a very difficult and traumatic time.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4455245.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.