Santander UK Plc
Financial Ombudsman decision DRN-4453166 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
Mr O complains that Santander UK Plc caused him distress when he was trying to access his savings account online.Identity checks and access
What I have considered is whether Santander has done anything wrong by holding old contact details for Mr OData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4453166.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.