Vacation Finance Limited

Financial Ombudsman decision DRN-4451785 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

VFL failed to carry out a sound and proper credit assessment.Irresponsible lending

Mrs M complains that Vacation Finance Limited trading as VFL Finance Solutions (“VFL”) unfairly turned down her claims under sections 75 and 140A of the Consumer Credit Act 1974 (“the CCA”) relating to a loan they provided to her to purchase a timeshare product.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4451785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.